Who it's for
Ops and support teams drowning in the same steps every shift. Teams who already know the repeatable work, and need a person on anything that reaches a customer or the ledger.
Business process automation
Automation with a person on send.
Business process automation for the loops your team repeats. Map the work, then put a person on the step that must not go out wrong.
Automation workflows with human approval gates for ops and support teams
What we deliver
Workflow map, Make or Zapier (or custom), human approval on send, and monitoring so failed runs return to a queue. Audit, build, gates, fallback - owned end to end.
Not this service
Idempotent APIs live under Integrations. Month-end reconciliation lives on QuickBooks & Xero. Using AI to design and build product lives under AI-Assisted Development.
Kriva maps the loop first, then automates with a human on send. You own the scenarios, docs, and monitoring after launch.
Automation problems
The Zap runs.
The queue still needs a person.
Repeatable manual steps
The same triage, routing, and draft work burns every shift - but nobody trusts auto-send on customer-facing steps.COST: operator fatigue, inconsistent replies, no audit trail
Auto-send risk
Drafts exist in tools, but send still needs judgment on billing, access, and ledger-facing steps.COST: wrong replies shipped, finance corrections, customer escalations
Silent failures
Failed runs disappear into logs. Operators find out when a customer complains or an invoice never fires.COST: missed SLAs, manual catch-up, brittle one-person Zaps
The loop
When the same steps burn every shift.
We write the loop as it actually runs - including the spreadsheet and the Slack ping - before we automate it.
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01 · Map
Trigger, system, exception
Document the real handoffs: what fires the run, which system owns the record, and where operators already intervene.
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02 · Gate
A human on send
Customer-facing or ledger-facing steps get a review gate. Internal triage can run darker, with confidence thresholds and fallback.
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03 · Own
Your team after launch
Docs, rollback, and who changes the scenario. The workflow does not remain a KRIVA black box.
Platforms
Make, Zapier, or custom - chosen for the job.
The engagement starts with the loop, not the logo. We pick the platform that fits volume, gates, and who owns it after launch.
Make & Zapier
Default when volume, connectors, and review gates fit inside the iPaaS. Fast to iterate, clear scenario ownership for your team.
- Ticket triage, routing, and draft generation
- Webhook triggers with visible error states
- Human approval before customer-facing send
Custom workers
When the platform is the bottleneck, volume is too high, or the gate needs a console the iPaaS cannot host.
- Queue-backed workers with idempotent retries
- LLM steps with confidence scoring and fallback
- Operator consoles for approve, hold, and re-run
Human gates & monitoring
Approve and Hold are first-class. Failed runs return to a queue - not a log file nobody checks.
- Review queues for send, approve, and ledger steps
- Low-confidence output falls back to a person
- Monitoring, rollback paths, and named scenario owners
SupportAI case study
Triage with a human on send.
Support burned shifts on the same billing and access tickets. Assisted drafts land in a review queue - nothing customer-facing leaves without a person on the gate.
- Problem
- Support burned shifts on the same billing and access tickets. Drafts existed in tools, but send still needed judgment.
- Loop
- Ticket in → Make + Claude draft → human gate → send or hold. Low confidence falls back to a person.
- Gate
- Approve and Hold are first-class. Customer-facing replies never auto-send.
- Outcome
- Operators clear a queue instead of rewriting the same reply. Narrative case - no invented metrics.
Illustrative UI pattern from the SupportAI case. Client names and identifying details may be changed for confidentiality.
Drafted today14Make · Claude
Needs review8Before send
Fallback2Low confidence
T-1841
Billing disputeDraft ready · HubSpot
92%
Review
T-1844
Login lockoutLow confidence · fallback
61%
Hold
T-1847
Plan changeDraft ready · Zendesk
88%
Review
INV-09
Invoice fireWaiting approve · ledger
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Gate
Connected capabilities
Services that pair with automation.
Automation owns the queue. These services own the connectors, ledger writes, and product surfaces around it.
Integrations & APIs
- Connector architecture and idempotent webhooks
- Error surfaces finance and ops teams can trust
- Systems that must stay in agreement without a spreadsheet
AI-Assisted Development
- How KRIVA ships design and code faster internally
- Not the same as your customer-facing ops queue
- LLM steps inside Make scenarios are still automation
Accounting & finance
- Invoice triggers with ledger approval gates
- QuickBooks Online and Xero via original APIs
QuickBooks & Xero
CRM & ops consoles
- Pipelines and internal tools matched to real desks
- Queues, filters, and inline actions for operators
- Surfaces automation feeds and human gates plug into
FAQ
About Automation Workflows.
Asked most often before a first call when the brief mixes Make, Zapier, and a person on send.
Only after a human approves the draft. Auto-send on billing, access, or ledger-facing steps is out of scope - see SupportAI for the human-gated pattern.
Make and Zapier are the default when they fit. We write custom workers when the platform is the bottleneck, the volume is too high, or the gate needs a console the iPaaS cannot host. The engagement starts with the loop, not the logo.
Automation owns the queue: triggers, human gates, and fallback. Integrations owns connector architecture, idempotency, webhooks, and error surfaces. Use this page when a person is still in the loop on send. Use Integrations when two systems must stay in agreement without a nightly spreadsheet.
AI-Assisted Development is how KRIVA ships design and code faster. This service is the customer's ops queue: ticket triage, drafts, invoice triggers, with a human on send. We may use an LLM inside a Make scenario. That is not the same as using AI to build your product.
Yes. We chain LLM steps into Make or custom workers for summarization, routing, and draft generation, with approval gates throughout. Low-confidence output falls back to a person. Nothing customer-facing sends on its own.
Automation owns the trigger and the gate. The write into QuickBooks Online or Xero uses the original APIs under QuickBooks & Xero integrations, not a CSV export after the run. We pair the two services when the queue and the ledger both matter.
Your team. We leave a map, named scenarios, monitoring, and a fallback queue so the pipeline survives the original builder. Maintenance can stay in-house, or we can retain a light ops retainer if you ask for it.
Start a conversation
Bring the steps people already repeat - including the Zap nobody wants to touch.
Tell us about the triage queue, invoice trigger, or draft-and-send loop that still needs a person on the gate. We'll map the workflow and recommend Make, Zapier, or custom - no RFP required.
Reply within one business day NDA available No obligation
Inquiry received.
We will reply within one business day. If you still need a longer brief or a scheduled call, use the contact page.