Unattended customer replies
Drafts yes. Send requires a human. SupportAI is built that way.
Service · Speed with ownership
AI in the workflow. A human on the ship.
Claude, ChatGPT, Copilot, Figma AI, Cursor, selected for the task, always with human oversight. Faster delivery. Clear ownership. Not an unattended model on your product.
#4812 · Billing · 94%
Charge posted twice after the March plan change.
DraftWe can reverse the duplicate and credit the difference today.
ApproveHold
The gate
If it can reach a customer or the ledger, a person reviews it.
We use AI to draft, triage, and accelerate. We do not treat a model output as a shippable product, a legal answer, or a posted invoice.
What we will not automate unsupervised
Speed is not a substitute for ownership.
Posting to the ledger on a guess
Exceptions go to an operator. We do not let a model close the books.
“The AI designed it”
Tools accelerate. Designers and engineers still own the file, the spec, and the merge.
#4812 · Billing · 94%
Charge posted twice after the March plan change.
DraftWe can reverse the duplicate and credit the difference today.
ApproveHold
Selected work
SupportAI
Copilot in the support workflow with a review gate. Narrative case, no invented metrics.
Read the case→FAQ
About AI-Assisted Product Development
Which AI tools do you use?
Claude, ChatGPT, GitHub Copilot, Figma AI plugins, and Cursor. Each is selected for the task at hand, always with human oversight.
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