Exceptions · by SLA
- #4826DEN → SLC4m
- #4823CHI → DET6m
- #4822ATL → CLT9m
Selected work · 8 cases
Dispatch, first-run, close, and the surfaces around them. Interfaces here are illustrative of the work — not live client data.
Signed-off on FleetFlow In-house team NDA-first
Client names may be changed. Only FleetFlow publishes a signed-off outcome metric; other cases lead with verified narrative until numbers are cleared.
Exceptions · by SLA
This cycle · 12 staff
Activation was dying after SSO. We designed a first sitting that completes a real payroll run — permissions wait until after first value.
Read case study →Queue
Source record
INV-2041
Acme Ltd · 14 Mar · QuickBooks
Bank feed missing line 3
Retry
Month-end was a CSV fire drill. We built a reconciliation hub with the source record, retry history, and one-click resolve.
Read case study →A. Okonkwo
Care plan · 2 due
Dr Chen · Thu 10:30
Metformin · 08:00
Due nowThe portal did not fit a phone. We designed booking, records, and care reminders for one thumb — not a shrunk desktop.
Read case study →BL
BrandLift
Shopify · PDP
Linen overshirt
£128
Free returns · 2–4 days
The mark and the storefront did not feel like the same company. We rebuilt identity and Shopify templates as one system.
Read case study →Qualify 4
Site visit 3
Proposal 2
Commit 2
Pipeline views matched to how the team actually works — not a default HubSpot report.
Read case study →#4812 · Billing · 94%
Charge posted twice after the March plan change.
DraftWe can reverse the duplicate and credit the difference today.
Triage and draft replies with a human gate. Nothing sends itself.
Read case study →Vendor queue
Bookings · Leeds
Vendor onboarding, bookings, and admin ops — an honest no-code MVP before a custom build.
Read case study →No published case studies in this category yet.
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