Who it's for
Carriers, brokers, and ops teams whose dispatch desk runs differently than a generic TMS assumes, and need software shaped to that workflow.
Product design & engineering
Custom TMS software for carriers & brokers.
KRIVA designs and builds dispatch consoles, driver workflows, and integrations around how your team actually runs loads, alongside your TMS and the tools you already use, not an off-the-shelf product.
Custom trucking and TMS software development for carriers and brokers
What we deliver
Dispatcher consoles, driver and carrier interfaces, operations views, and integrations, designed and built around your workflow, whether that extends your current TMS or replaces a limiting piece.
Problems we solve
Spreadsheet queues, manual status updates, late exceptions. We map how loads move today, then build the surface or connector that closes the gap, without assuming you need a full platform swap.
Kriva is a product design and engineering studio, not a boxed TMS vendor. You own the code, designs, and documentation after launch.
Before you spec a rebuild: read our dispatch CRM guide for US trucking companies - what actually works when spreadsheets still run the shift.
Operational problems
Your TMS records the load.
Your team still runs the operation.
When the record and the shift diverge, teams often rely on spreadsheets, calls, chat, separate workflows, and manual exception handling, not because every TMS fails, but because the day-to-day path was never fully captured in software.
Spreadsheet dispatch queues
The real queue lives in a shared sheet dispatch trusts more than the TMS.COST: double entry, missed loads, no audit trail
Manual status chasing
Status in the system lags what dispatch already knows from calls and chat.COST: supervisors react late, customers call first
Late exception visibility
SLA risk surfaces after the window slips, not on the row where dispatch can act.COST: detention fees, reassignments under pressure
What we build
One load record. Three surfaces.
Every handoff, from tender to settlement, lives on a single load record, served to each team through the interface built for their job.
Trucking workflow
One load record through every handoff.
From tender to settlement - dispatch, field, and finance on the same record, not three spreadsheets.
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01
Load created
Customer order, lane, and SLA captured once, not re-keyed into a side sheet.
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02
Dispatch
Assignment, bulk actions, and exceptions on one board with audit history.
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03
Driver / carrier
Acceptance, in-transit updates, and documents, even on weak yard signal.
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04
Delivery
POD, detention, and delivery confirmation tied back to the load row.
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05
Billing / settlement
Invoice-ready data synced to finance with retry states finance can trust.
Dispatch
Dispatch workspace
Plan, assign, update, and manage loads, with bulk actions, row-level SLA, and audited overrides for high-volume desks.
- Bulk assign & row-level SLA
- Exception queue sorted by risk
- Audited supervisor overrides
Driver
Driver & carrier interface
Give drivers the information and actions they need, acceptance, stop progression, and POD on weak signal, one-handed in the yard.
- One-tap load acceptance
- Offline queue & POD sync
- Large touch targets for yard use
Operations
Operations portal
Track status, exceptions, and delivery progress, with lane performance and drill-down before the customer calls.
- Exceptions above the fold
- Lane performance & trend
- Drill-down to supporting records
How we work
Configure, extend, or rebuild
without stopping the dispatch desk.
We assess the workflow before recommending a build approach. Custom is a conclusion, not a default.
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Configure
Improve what already works
Your TMS handles core workflows and integrations are stable. Tune fields, permissions, reports, or minor workflow gaps without a platform project.
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Extend
Add layers beside the stack
Keep the TMS as source of record. Add a dispatch console, driver app, customer portal, or connectors that work with systems you already use, ELD, maps, EDI, or finance.
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Rebuild
Replace limiting architecture
When spreadsheets run dispatch, exceptions surface too late, or the legacy system cannot support your model, module-by-module or full platform replacement.
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01
Map the workflow
Understand how dispatch and operations work today, shadow shifts, exceptions, and workarounds. Document handoffs, integrations, and what the spreadsheet actually controls.
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02
Build beside the stack
Prototype and ship new surfaces or connectors in parallel, feature flags, sanitized staging, weekly demos on a live URL.
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03
Validate with operations
Test bulk actions, exception handling, and integrations with the people who use the workflow, not demo data alone.
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04
Transition on sign-off
Phased cutover when operations signs off. Operator docs, data migration checks, and iteration after go-live.
Not sure which path fits? Start with a workflow review - we'll recommend configuration, integration, modernization, or rebuild.
ShiftRail case study
When the spreadsheet ran the shift.
ShiftRail dispatch CRM replaced spreadsheet dispatch with bulk assign and row-level SLA. Read the case study - phased rollout with the TMS and tools already in place.
−32%Manual handle time per load
11 minAvg exception response
400+Daily routes
Metrics are signed-off project outcomes from the ShiftRail engagement. Illustrative UI only, no client data shown.
Queue · by SLA risk
- #5112CHI → DET6mAt risk
- #5088JAX → MIA11mWatch
- #5140DEN → ABQ18mLate
In the field
Dispatch without spreadsheets - in practice.
Operators bulk-assign loads and see SLA breach risk on every row before it becomes a phone call - no parallel spreadsheet.
Read the ShiftRail case → Dispatch CRM & TMS →
Transport clients
Keep Moving Movers
XmileAuto
DC Auto Transport
Schwarz Logistics
Integrations
Works with the systems you already use.
Keep your TMS as source of record where it belongs. We connect dispatch, telematics, EDI, QuickBooks, Xero, and driver workflows, with visible retries, not silent drift.
TMS / Dispatch
- Existing TMS or CRM as source of record
- Custom dispatch consoles beside vendor TMS
- Module-by-module replacement paths
ELD / Telematics / Maps
- ELD and telematics data feeds
- Hours-of-service visibility for dispatch
- Maps, routing, and location correlation
Accounting / Billing
- Load-to-invoice workflows
- Finance reconciliation states
QuickBooks & Xero
EDI / API
- Customer and carrier EDI
- Webhooks and internal APIs
- Retry queues with operator visibility
Driver mobile
- Load acceptance and status from the yard
- POD capture with offline queue
- Sync back to dispatch and TMS
FAQ
Questions carriers actually ask.
Direct answers, including when custom is not the right move.
Yes, that's the most common path. We keep your TMS as the source of record when that makes sense and build dispatch consoles, driver apps, or portals connected through its API, EDI, or file exchange, scoped in discovery.
Often no. Many projects tune gaps, add a console beside the TMS, or replace one module at a time. Full replacement is an option when spreadsheets run dispatch, exceptions surface too late, or the architecture cannot support your model.
Yes. We map assignment, bulk actions, exceptions, and supervisor overrides from how dispatch works today, then build the board or console around that, usually the first module we ship.
Yes. Load-to-invoice workflows and reconciliation states can sync to QuickBooks or Xero, with retry visibility finance can trust, not silent drift between ops and books.
Yes. Driver and carrier apps for load acceptance, in-transit updates, and POD, with offline queue where yard signal is weak. Updates sync back to dispatch and your TMS.
Yes. We map what the spreadsheet actually controls first, the queue, the SLA logic, the handoffs, then rebuild it as an audited board so nothing dispatch relies on gets lost in the transition.
Yes. Most engagements start with the highest-pain module, usually dispatch, and expand in whatever sequence carries the least operational risk. New surfaces run in parallel with phased cutover after operations signs off.
Start a conversation
Show us the screen your team works around.
Share a TMS screen, spreadsheet, dashboard, workflow, or operational problem dispatch relies on today. We'll review it and recommend whether to configure, extend, integrate, or rebuild. No RFP required.
Reply within one business day NDA available No obligation
Inquiry received.
We will reply within one business day. If you still need a longer brief or a scheduled call, use the contact page.