Case · US digital health · mobile
One hand. One next visit.
Patient-facing iOS and Android UX for booking, records, and care-plan reminders. Designed for the waiting room and the walk to the car, not a shrunk patient portal. No signed-off metrics on this case.
Book visit
Thu 09:40 · Dr Shah · Hold if labs pending.
Task flow
Book. Find a record. See the reminder. Then put the phone away.
Patient interviews. Support-ticket taxonomy. A portal people avoided. Strict compliance reviews, offline edges, and provider-specific scheduling rules sat underneath every tap.
Book visit
Thu 09:40 · Dr Shah · Hold if labs pending.
Records
Labs · last visit · no portal maze.
Care plan
Reminder before the visit, not a second inbox.
Wireframe to prototype
Structure first. Calm last. Production was too slow a way to learn the flow was wrong.
Step-by-step paths tested with older patient cohorts. Accessible type. No maze of portal menus.
Portal.xls
| Menu | Status |
|---|---|
| Records | ? |
| Booking | Hold |
| Care plan | ok |
Book visit
Step path tested with older cohorts. Accessible type.
Final UI
The app patients open between tasks.
Book visit
Thu 09:40 · Dr Shah · Hold if labs pending.
Illustrative · narrative case · no signed-off metrics
Interaction detail
Thumb targets. One primary action. Type that holds outdoors.
Reminders are proactive, not a second inbox. Records are findable without calling support. Booking does not reopen the portal maze.
Book visit
One primary action. Type that holds outdoors.